Our response to COVID-19 (coronavirus)

Our response to COVID-19 (coronavirus) 11 Mar 2020

At Avison Young, we care deeply about our employees, our clients and our communities, and take the evolving and global nature of the coronavirus very seriously. We are focused on ensuring our people and our clients are supported with information and resources; closely following the recommendations of the world’s leading health organizations and their containment objectives; and implementing our business continuity plans in response to the developments. While the risks and long-term impacts of coronavirus are hard to quantify and change day-to-day, we are taking the appropriate steps and continue to actively monitor the impact the virus may have on the communities we serve.


The risk around coronavirus is constantly evolving. We closely monitor the advice of the World Health OrganizationU.S. Centers for Disease ControlCanada’s Public Health ServicesEuropean Centre for Disease Prevention and Control, and other local health organizations, and regularly issue updates on the situation to all our staff. The information and advice we distribute is in line with the World Health Organization’s recommendations and communications, including:

  • Avoiding non-essential travel;
  • Confidentially reporting if a member of the team or someone they live with may have been exposed to coronavirus;
  • Practicing good hygiene through handwashing, coughing into your elbow, etc.;
  • Staying home if ill or exposed to coronavirus and seeking medical attention as needed.

We are further supporting employees with options to work from home as their personal situation warrants and are currently ensuring technology solutions are in place to enable that capability with little to no disruption to client service.

A global Incident Monitoring Team, comprised of cross-functional leadership within the organization, meets regularly to assess the situation, continuously review scenarios and needs, and implement our business continuity plans to ensure everyone in the organization is empowered to take the appropriate steps around coronavirus as it relates to prevention, vigilance, or for a confirmed or suspected case of coronavirus in one of our offices or an adjacent office space.


We have taken steps to postpone near-term large internal meetings and gatherings. We are actively assessing our participation in company and industry events on a case-by-case basis, using the most up-to-date information to inform any decisions. Currently, we have taken the decision not to attend MIPIM in June 2020. With continued uncertainty around how the coronavirus situation will evolve, we have taken this decision with our people’s wellbeing and the containment objectives of the world’s leading health organizations in mind.


We understand that our ability to ensure the continuity of our business and client services is an important consideration in any client or tenant’s decision to partner with us. Our business continuity management program contains steps to mitigate the risk of business interruption and ensure an effective and timely response in the event of an unforeseen disruptive event.

If circumstances evolve to where we or our services to our clients face an imminent/or present threat, we will then put in place a local Incident Management Team to manage the immediate event, and the consequences thereof. This team would be supported by a Business Recovery Team, which will manage the return to “business as usual.” 

Many clients have asked what implications the coronavirus outbreak may have on the global economy and commercial real estate. We have pulled together an Avison Young global house view to share our outlook (published March 3, 2020).